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Find clear answers to common questions about Credvue, onboarding, pricing, security, and everything in between.

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General Questions

Everything you need to know about Credvue basics

Credvue is a comprehensive payment platform designed specifically for Indian businesses. Our platform integrates with major Indian banks and provides tools for invoice management, vendor payments, spend management, automated accounting, and GST & TDS filing. We help businesses streamline their financial operations and improve cash flow management.
Credvue is designed for businesses of all sizes in India — from startups and small businesses to large enterprises. Our platform is particularly useful for businesses that process multiple payments, manage vendor relationships, need to streamline their accounting processes, or want to improve their cash flow management.
Getting started is easy. Simply sign up for an account on our website, complete the verification process, connect your bank accounts, and you're ready to start. We offer guided onboarding to help you set up your account and understand how to use our features. You can also schedule a demo with our team to see how Credvue can work for your specific business needs.
We offer multiple support channels to help you get the most out of Credvue: email support, live chat during business hours, phone support for priority issues, and an extensive knowledge base with tutorials and guides. Enterprise customers also receive dedicated account managers who provide personalized support.

Account & Billing

Pricing, subscriptions, and account management

Credvue offers flexible pricing plans to suit businesses of different sizes and needs. Our pricing structure includes a basic plan with essential features, a business plan with additional capabilities, and an enterprise plan for larger organizations with custom requirements. We also offer transaction-based pricing for businesses that process a high volume of payments. View our detailed pricing on the website or contact our sales team for a customized quote.
Yes! We offer a 14-day free trial that gives you access to all features in our Business plan. This allows you to explore the platform and determine if it meets your needs before committing to a paid subscription. No credit card is required to start the trial, and you can upgrade to a paid plan at any time during or after the trial period.
You can upgrade or downgrade your plan at any time through your account settings. When you upgrade, the new features are immediately available and you'll be billed the prorated difference for the remainder of your billing cycle. When you downgrade, the changes take effect at the start of your next billing cycle. If you need assistance, our customer support team is happy to help.
We accept Visa, Mastercard, and American Express, along with debit cards, net banking, and UPI payments. For enterprise customers, we also offer the option to pay via bank transfer or check. All payments are processed securely through our encrypted payment gateway.

Payments

Payment types, speeds, and bulk processing

Credvue supports vendor payments, salary disbursements, utility bill payments, tax payments, and more. You can process one-time payments or set up recurring payments. Our platform supports NEFT, RTGS, IMPS, UPI, and bank transfers. We also support bulk payments — so you can process multiple payouts in a single batch.
Processing times depend on the payment method and banks involved. IMPS and UPI payments process instantly or within minutes. NEFT payments typically settle within a few hours, while RTGS payments settle in real time during banking hours. Standard bank transfers may take 1–3 business days. Our dashboard provides real-time status updates for every payment.
Yes. You can schedule one-time future payments or recurring payments with specific frequencies (daily, weekly, monthly, etc.). This is ideal for regular expenses like rent, salaries, or subscription payments. You can also layer approval workflows on top of scheduled payments, ensuring proper authorization before funds are disbursed.
Credvue provides real-time status updates, detailed transaction reports, and automatic reconciliation with your accounting system. Customizable dashboards give you full visibility into payment activities, helping you monitor cash flow and spot issues quickly.

Banking

Bank integrations and connections

Credvue integrates with all major Indian banks, including ICICI Bank, State Bank of India (SBI), Axis Bank, HDFC Bank, Yes Bank, Kotak Mahindra Bank, and many others. We're continuously adding new bank integrations. If your bank isn't currently supported, contact our support team to inquire about upcoming integrations or alternative solutions.
In your Credvue dashboard, go to the Banking section and select Connect Bank Account. Choose your bank from the list and you'll be guided through a secure authentication process. Depending on your bank, this may involve logging into online banking or completing a micro-deposit verification. Once connected, you can begin processing payments and accessing transaction data through Credvue.
Absolutely. We use bank-grade security — 256-bit encryption, secure API connections, and multi-factor authentication. We never store your bank login credentials on our servers. Our platform is compliant with industry security standards and undergoes regular security audits, strict access controls, and continuous monitoring.
Yes. You can connect multiple bank accounts to your Credvue profile — perfect for businesses that maintain accounts with different banks or have separate accounts for operations, payroll, and taxes. You can switch between connected accounts when processing payments and view consolidated financial information across all accounts on your dashboard.

Security

Data protection, certifications, and account safety

We use bank-grade 256-bit SSL encryption for all data transmission and storage. Our infrastructure is hosted in SOC 2 compliant data centers with physical and network security. We enforce strict access controls, regular security audits, and continuous monitoring for suspicious activity. We also maintain comprehensive disaster recovery and business continuity plans to ensure data integrity and availability.
Credvue maintains ISO 27001 for information security management, PCI DSS for payment card security, and SOC 2 Type II for service organization controls. We also comply with India's Information Technology Act and applicable GDPR provisions for international customers. Our security practices are regularly audited by independent third parties.
Enable multi-factor authentication (MFA), use a strong unique password, review account activity regularly, keep contact info updated, and ensure teammates have appropriate access levels. Keep devices and browsers updated, watch for phishing attempts, and log out on shared computers. We also offer IP restrictions and session timeout settings for extra protection.
Contact our security team immediately at info@Credvue.in or call our emergency hotline 0120-4485441. Change your password right away and review recent account activities and payments. Our 24/7 incident response team will investigate, help secure your account, and work with you to address any unauthorized transactions.
Human Support

Still Have Questions?

Our support team is standing by to help you with any questions you may have about Credvue.